Now think about this. These same customers asked Microsoft for the same thing — simplicity — and what did the Borg give them? A new version of Word that has more buttons than the dashboard on the space shuttle. You need a pilot’s license to use it. Have you seen it? It’s incredible. First time someone showed me the interface I thought it was a spoof, like that fake ad about what an iPod box would look like if Microsoft made it.
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